Alerts
  • Please see below for weather-related impacts to our customer service.

    Monday, January 26:

    • Burnet Rd and Rutherford Ln Walk Up Centers – CLOSED
    • Call Centers – DELAYED START, open at 9:00am with limited staff. We anticipate longer than usual call volumes.

    Tuesday, January 27:

    • Burnet Rd and Rutherford Ln Walk Up Centers – DELAYED START, currently expected to open at 10:00am pending road conditions. Check back here before driving in.
    • Call Centers – Normal business hours

    You can request a callback or pay your bill online at PayMobilityBill.com.

  • Our newest Customer Service Walk-up Center located at 1321 Rutherford Ln, Suite 120, Austin, TX 78753, is now open. 
  • We are aware of the smishing/phishing scams regarding outstanding toll charges. The Mobility Authority will never ask for personal information via text/email. Please do not click on links or respond to any suspicious messages that aren’t from any of the listed numbers. The Mobility Authority works diligently to protect our customers’ data.

    You can get the most up-to-date information about your Mobility Authority account at PayMobilityBill.com or call us at 833-762-8655 and request a callback.

Non-Payment & Court Information

Failure to pay a toll can result in additional fees and criminal charges against the registered owner of the vehicle. Here are the steps a Pay By Mail customer can expect if a toll invoice is unpaid:

Non-Payment Fees

  • Toll Bill: tolls + $1 processing fee
  • Notice of Non-Payment: (30 days past due) unpaid tolls + unpaid fees + $15 non-payment fee per invoice
  • Second Notice of Non-Payment: (60 days past due) unpaid tolls + unpaid fees + $15 non-payment fee per invoice
  • Final Notice of Non-Payment: (90 days past due) unpaid tolls + unpaid fees + $15 non-payment fee per invoice
  • Legal Action: (per toll, after 120 + days of nonpayment): subject to criminal misdemeanor charge + toll + court fees + up to $250 special fine per unpaid toll

The following example illustrates how unpaid tolls can lead to serious legal issues if not resolved.

Illustration showing consequences of unpaid tolls

Legal Action

Under Texas law, someone who fails to pay a toll may be charged with a criminal misdemeanor for toll evasion under Chapter 370.11 of the Texas Transportation Code. If found guilty, the registered owner of the vehicle can face fines of up to $250 per unpaid toll in addition to court administrative fees.

Habitual Violator

One hundred unpaid tolls within a year may lead to vehicle registration block, vehicle ban, as well as criminal misdemeanor charges, a fine up to $500, and impoundment of the vehicle if the ban is violated.

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