• 07/16/24: We are aware of the smishing scams regarding outstanding toll charges. The Mobility Authority will never ask for personal information via text and only send texts with account updates and to those who have opted in to QR Code Digital Billing and Electronic Invoices. Please do not click on links or respond to any suspicious messages. To get the most up to date information about your Mobility Authority account, visit or call us at (833) 762-8655. The Mobility Authority works diligently to protect our customers’ data.

Title VI Nondiscrimination

Title VI Complaints

Any person who believes that he or she, individually, as a member of any specific class, or in connection with any disadvantaged business enterprise, has been subject to discrimination prohibited by Title VI of the Civil Rights Act of 1964, as amended, may file a complaint with the Mobility Authority. A complaint may also be filed by a representative on behalf of such a person or group.

Filing Complaints

Complaints submitted shall be in writing and must be signed by the complainant and/or the representative. Complainants can complete the Mobility Authority’s External Discrimination Complaint Form available below in English and Spanish or in person at the Mobility Authority’s office.

Where to File: Title VI complaints may be submitted in person or via mail to:

Central Texas Regional Mobility Authority
Title VI Coordinator
3300 N IH-35, Suite 300
Austin, TX 78705-1849

External Discrimination Complaint Form

Formulario de Denuncia de Discriminación Externa

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