Alerts
  • 03/24/25: Due to a recent round of smishing/phishing scams, we are experiencing a higher-than-normal call volume. You can get the most up-to-date information about your Mobility Authority account at PayMobilityBill.com or call us at 833-762-8655 and request a callback.

    We are aware of the smishing/phishing scams regarding outstanding toll charges. The Mobility Authority will never ask for personal information via text/email. You may receive legitimate text messages from the following numbers: 38047, 27974, or 512-575-3160. Please do not click on links or respond to any suspicious messages that aren’t from any of the listed numbers. The Mobility Authority works diligently to protect our customers’ data.

The Americans with Disabilities Act (ADA)

Downloads / Resources

  1. 01.
    Policy on Americans with Disabilities
  2. 02.
    ADA-504 Nondiscrimination Statement
  3. 03.
    ADA-504 Assurance
  4. 04.
    ADA-504 Notice
  5. 05.
    ADA Complaint Process
  6. 06.
    Website Accessibility Statement

ADA Complaints

The Central Texas Regional Mobility Authority (Mobillity Authority) will investigate all complaints from individuals alleging discrimination in the Mobility Authority’s programs, services or activities under the American with Disabilities Act of 1990 (ADA). Disability complaints alleging discrimination in programs, services or activities may be filed pursuant to the following procedures:

Filing Complaints

Complaints submitted shall be in writing and must be signed by the complainant and/or the representative. Complainants can complete the Mobility Authority’s External Discrimination Complaint Form available below in English and Spanish or in person at the Mobility Authority’s office.

Where to File: ADA complaints may be submitted in person or via mail to:

Central Texas Regional Mobility Authority
ADA/504 Coordinator
3300 N IH-35, Suite 300
Austin, TX 78705-1849

External Discrimination Complaint Form

Formulario de Denuncia de Discriminación Externa

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