Alerts
  • Please see below for weather-related impacts to our customer service.

    Monday, January 26:

    • Burnet Rd and Rutherford Ln Walk Up Centers – CLOSED
    • Call Centers – DELAYED START, open at 9:00am with limited staff. We anticipate longer than usual call volumes.

    Tuesday, January 27:

    • Burnet Rd and Rutherford Ln Walk Up Centers – DELAYED START, currently expected to open at 10:00am pending road conditions. Check back here before driving in.
    • Call Centers – Normal business hours

    You can request a callback or pay your bill online at PayMobilityBill.com.

  • Our newest Customer Service Walk-up Center located at 1321 Rutherford Ln, Suite 120, Austin, TX 78753, is now open. 
  • We are aware of the smishing/phishing scams regarding outstanding toll charges. The Mobility Authority will never ask for personal information via text/email. Please do not click on links or respond to any suspicious messages that aren’t from any of the listed numbers. The Mobility Authority works diligently to protect our customers’ data.

    You can get the most up-to-date information about your Mobility Authority account at PayMobilityBill.com or call us at 833-762-8655 and request a callback.

Pay by Phone

How to Pay by Phone

To pay your invoice using our automated attendant 24 hours a day, 7 days a week, call one of the numbers below. Customer service representatives are available during the following hours to provide personal assistance:

Hours of Operation

Monday – Friday: 7:30am – 6:30pm
Saturday – Sunday: Closed

Phone Numbers

Toll Free: (833) 762-8655
Local: (512) 410-0562

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