In Texas, multiple transportation agencies are authorized to operate toll roads and do their own billing.
The Austin area has two main toll authorities:
- Central Texas Regional Mobility Authority (Mobility Authority)
If you do not have an electronic tag and you drive on roads operated by the transportation agencies above, you might receive two separate bills, depending on which roads you use. Learn more about accepted electronic tag options.
You could receive one bill from TxTag and one from the Mobility Authority’s billing service, called Cofiroute.
If you have an electronic tag account but you do not have enough money in your tag account to cover your tolls, you will receive a statement in the mail that includes tolls charged at the higher Pay By Mail rates. The statement will also include a mailing fee. You will continue to be charged at the Pay By Mail rates until your electronic tag account is replenished. By signing up for AutoPay, your account will be automatically replenished when it gets to a preset low balance amount. You could also receive a Pay By Mail bill if your electronic tag was not detected on the toll road and your license plate does not match an existing tag account.
The Central Texas Regional Mobility Authority operate, maintains and collects tolls on the 183A Toll Road in northwest Williamson County, the 290 Toll Road in eastern Travis County, the MoPac Express Lane in western Travis County, the 71 Toll Lane in south Travis County, 45SW Toll in southern Travis and northern Hays counties, and 183 Toll in east Austin. The Mobility Authority is an independent government agency created in 2002 to improve the transportation system in Williamson and Travis counties. Their mission is to develop, deliver, operate and maintain high-quality roadways and related transportation solutions.
ViaPlus (formerly Cofiroute) is a private corporation that processes Pay By Mail toll bills for the Mobility Authority for toll transactions beginning November 18, 2018.
ViaPlus is the toll payment processor for the Central Texas Regional Mobility Authority. ViaPlus can assist you with questions related to your toll bill or notice of toll violation and can process your payment.
ViaPlus’s (formerly Cofiroute) Customer Service Contact Center located at 14050 Summit Drive, Suite 113A is open:
Monday - Friday: 7:00am – 7:00pm
Saturday: 9:00am – 2:00pm
ViaPlus also has a Customer Service Counter located at TxTag's Burnet Road and Ridgepoint Drive locations that are open:
Saturday: 9:00am – 2:00pm
You can contact ViaPlus by phone at (833) 762-8655 (toll free) or (512) 410-0562 (local)
TxTag is operated by the Texas Department of Transportation. It manages all toll transactions on Loop 1, SH 45 N, SH 45 SE and SH 130 in the Austin area and TxTag tag transactions anywhere in the state. TxTag toll bills can be resolved by visiting TxTag.org or by calling 1-888-468-9824.
There are three easy ways to get a TxTag or open an account:
Call: (888) 468-9824
TxTag Customer Service Center
12719 Burnet Road
Austin, TX 78727
TollTag is operated by the North Texas Tollway Authority in Dallas. Learn more or contact them here.
EZ TAG is operated by the Harris County Toll Road Authority in Houston. Learn more or contact them here.
K-Tag is operated by the Kansas Turnpike Authority in Kansas. Learn more or contact them here.
Pikepass is operated by the Oklahoma Turnpike Authority in Oklahoma. Learn more or contact them here.
SunPass is the electronic Prepaid Toll Program operated by Florida's Turnpike Enterprise under the Florida Department of Transportation. Currently SunPass is accepted on Mobility Authority and NTTA operated toll roads. Learn more or contact them here.
Toll bills are mailed to drivers who use Central Texas toll roads without having a valid TxTag, TollTag, EZ TAG, K-TAG, Pikepass, SunPass, or BancPass account. If you received a toll bill, a vehicle registered in your name recently traveled on a Central Texas toll road. Be advised that if you loan your vehicle to someone else, Texas law dictates that the registered vehicle owner is responsible for paying any tolls incurred by that vehicle. Failure to pay a toll bill can result in additional fees and court fines.
Toll bills are part of the Pay By Mail Program. Cameras on the toll road take a picture of a vehicle’s license plates, and that information is used to identify the registered owner of the vehicle. A toll bill is then sent to the registered owner’s address.
Pay By Mail customers have 30 days to pay their bill either in person, via check, online, or over the phone.
Drivers who want to travel on toll roads operated by the Mobility Authority but do not have a TxTag, TollTag, EZ TAG, K-TAG, Pikepass, SunPass, or BancPass simply drive the road and wait to receive a bill in the mail. There's no need to prepay or register.
Cameras on the toll road will take a picture of your license plate and that information will be used to identify the registered owner of the vehicle. A bill for the tolls is then sent to you in the mail.
Pay By Mail customers have 30 days to pay their bill either in person, via check, online, or over the phone. Pay By Mail customers are charged a $1 processing fee.
The Central Texas Regional Mobility Authority operates the 183A Toll Road in northwest Williamson County, the 290 Toll Road in eastern Travis County, the MoPac Express Lane in western Travis County, the 71 Toll Lane in south Travis County, 45SW Toll in southern Travis and northern Hays counties, and 183 Toll in east Austin. The Mobility Authority is an independent government agency created in 2002 to improve the transportation system in Williamson and Travis counties. Their mission is to develop, deliver, operate and maintain high-quality roadways and related transportation solutions.
Questions Related to My Account
TxTag is not affiliated with ViaPlus (formerly Cofiroute) or the Mobility Authority's Pay By Mail program. Funds you add to your TxTag account will not be applied to toll bills issued by ViaPlus.
If you are a TxTag, TollTag (North Texas Tollway Authority), EZ TAG (Harris County Toll Road Authority), K-TAG (Kansas Turnpike Authority Tag), Pikepass (Oklahoma Turnpike Authority), FTE (Florida Turnpike Enterprise) or BancPass customer and have received a toll bill, there is probably a problem with your tag or account:
- Your tag may not be properly installed on your vehicle
- Your license plate is not listed on your account or linked to your tag
- You may need to add money to your account
- Your license plate may need to be updated
- Your tag could be inactive
- You could have a metallic oxide windshield which prohibits the tag from working properly
- There is some other problem with your tag account
In order to avoid penalties, you should make a payment on the bill received and contact your toll tag's customer service center to correct the cause of the problem:
- TxTag: (888) 468-9824
- North Texas Tollway Authority (TollTag): (877) 991-0033
- Harris County Toll Road Authority (EZ TAG): (281) 875-EASY (3279)
- Kansas Turnpike Authority (K-TAG): (316) 652-2650
- Oklahoma Turnpike Authority (Pikepass): (800) PIKEPASS (745-3727)
- Florida Turnpike Enterprise (SunPass): (888)-TOLL-FLA (865-5352)
Toll bills issued by ViaPlus (formerly Cofiroute) are received because a vehicle registered in your name used a Central Texas Regional Mobility Authority facility without a valid TxTag, TollTag, EZ TAG, K-TAG, Pikepass, SunPass or BancPass.
Toll bills issued by TxTag are received because a vehicle registered in your name used one or more of the following toll roads without a valid tag: SH130, Loop 1 Extension or SH 45. ViaPlus is not affiliated with TxTag, TollTag or EZ Tag, and payments made to these accounts cannot be applied to toll bills issued by ViaPlus (formerly Cofiroute).
The Mobility Authority operates cashless toll facilities. All-electronic toll collection reduces operational costs, improves safety, reduces vehicle emissions and speeds up traffic because drivers do not have to slow down or stop to pay their tolls. Customers on Mobility Authority facilities can pay their tolls using an accepted tag or Pay By Mail, which can be paid in cash in person at one of our payment centers.
There are several ways to pay your toll bill or notice of non-payment. Payments can be made online, by phone, by mail or in person at the payment lobby. Click here for additional information.
Yes, however, please be advised that partial payments will be applied to the oldest outstanding toll linked to your license plate. Failure to pay any remaining balances for toll bills in your name will result in additional fines and late fees.
Non-Payment & Enforcement Questions
You have been issued a Notice of Non-Payment, because Texas Motor Vehicle records indicate a vehicle you own has used a Central Texas Regional Mobility Authority facility and you have not paid a toll bill that was previously sent to you by the stated due date.
Southwest Credit Systems (SWC) is a collection agency for the Mobility Authority. SWC can assist you with questions related to your toll bill or Notice of Toll Violation and can process your payment. Contact SWC at 877-936-5684 or visit their website at: www.swcpayonline.com.
Penn Credit is a collection agency for the Mobility Authority. Penn Credit can assist you with questions related to your toll bill or Notice of Toll Violation and can process your payment. Contact Penn Credit at 800-900-1361 or visit their website at: http://account.penncredit.com.
Customers needing to resolve a court summons should contact the courthouse listed on the summons.
Yes. You received a toll bill because Texas Motor Vehicle records indicate a vehicle you own was photographed using a Mobility Authority facility, and a valid TxTag, TollTag, EZ TAG, K-TAG, Pikepass, SunPass, or BancPass was not detected. As the owner of this vehicle, you are legally responsible for the toll charges for which you have been billed, regardless of who was driving the vehicle, unless the vehicle was stolen or sold. Click here for information regarding vehicles that have been stolen or sold.
Under Texas law you may be able to dispute these charges if you meet one of the following criteria:
- You were no longer the legal owner of the vehicle at the time it was on the toll road
- The vehicle was leased or rented to another entity at the time it was on the toll road
- The vehicle was stolen prior to its use of the toll road
- To qualify for one of these exemptions, you must submit written proof that the vehicle was not legally under your ownership or control at the time the vehicle was on the toll road. This can be accomplished by mailing a copy of your toll bill along with one of the following documents to us:
- A copy of the Texas Motor Vehicle Transfer Notification Form confirming sale or transfer of your vehicle to another owner
- A copy of the rental or lease agreement, which includes the name and address of the party responsible for the car at the time the toll charges were incurred
- A copy of the police report showing your vehicle was reported stolen prior to the time the toll charges were incurred
If you believe your bill was issued in error, contact ViaPlus (formerly Cofiroute) to request a review of your account.
More Information on Disputing a Toll
If the address shown on your toll bill or notice is not current, or if you have recently moved, you must update your address through the Texas Department of Motor Vehicles. Click here to learn how to file your change of address.
Customers in rental cars are required to pay for travel on Mobility Authority facilities and should contact their rental agency regarding payment. Most rental car companies now offer rental car customers the opportunity to use toll roads, but the programs can vary by agency and involve fees beyond those charged by ViaPlus (formerly Cofiroute).