To our valued customers: Our agency website MobilityAuthority.com, payment website paymobilitybill.com and phone payment system were down for maintenance from 9/15/22 - 9/19/22 which prevented customers from making payments.

• Non-payment fees that would have accrued during this time period were proactively waived for bills due 9/15/22 - 9/24/22 to accommodate for the down time.
• Non-payment fees are automatically assessed when a statement isn’t paid on its due date. As some past due statements were already in the printing and mailing process, you may receive one in the mail. Please go online to confirm the fee waiver and review your current balance.
• If a non-payment fee was paid during this time, any overpayment will be credited to your account and applied to your next invoice.

We anticipate high call volumes and recommend you go online to paymobilitybill.com to view your invoice or make a payment. If you need to speak to a Customer Service Agent, rather than wait on hold, you can request a callback, please note we try to call back the same day, but call back on a first-come, first-served basis. Thank you for your patience.

Attention TxTag Customers: If you have received a Pay By Mail bill from the Mobility Authority since May 1, 2022, these charges are for transactions that were unable to post to your TxTag account due to issues with your account. To ensure resolutions with no additional fees, you will need to pay these specific bills directly with the Mobility Authority. To make payment, please contact us online at PayMobilityBill.com, by mail, or by phone at 1-833-762-8655. All inquiries other than payment should be directed to TxTag by calling 1-888-468-9824 or visiting their website at TxTag.org. The Mobility Authority is not the owner/issuer of TxTag or any other electronic tag. Our customer service team has very limited access to TxTag's customer information. For more information, visit our FAQs.