Alerts
  • The Mobility Authority Call Centers, Walk up locations, and chat will be closed on Friday, June 19, 2026 in observance of Juneteenth. Walk up locations will resume regular hours on Saturday, June 20 and the call center will resume regular hours on Monday, June 22. Payments can still be made online at PayMobilityBill.com or via our automated phone system at 512-410-0562.
  • We are aware of the smishing/phishing scams regarding outstanding toll charges. The Mobility Authority will never ask for personal information via text/email. Please do not click on links or respond to any suspicious messages that aren’t from any of the listed numbers. The Mobility Authority works diligently to protect our customers’ data.

    You can get the most up-to-date information about your Mobility Authority account at PayMobilityBill.com or call us at 833-762-8655 and request a callback.

Qualified Service Member Program

Hardship Registration Requirements

The Mobility Authority’s Qualified Service Member Program is limited to one (1) vehicle per qualified person except in the case of a hardship. A hardship exemption may be granted by the Mobility Authority based on the particular facts and circumstances presented by each applicant. If you believe being limited to one vehicle will result in a hardship specific to you, please include all relevant information supporting your need for a second exemption in the registration form on this page so that your application may be fully evaluated. Hardship allowances will be decided on a case-by-case basis.

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