Alerts
  • Please see below for weather-related impacts to our customer service.

    Monday, January 26:

    • Burnet Rd and Rutherford Ln Walk Up Centers – CLOSED
    • Call Centers – DELAYED START, open at 9:00am with limited staff. We anticipate longer than usual call volumes.

    Tuesday, January 27:

    • Burnet Rd and Rutherford Ln Walk Up Centers – DELAYED START, currently expected to open at 10:00am pending road conditions. Check back here before driving in.
    • Call Centers – Normal business hours

    You can request a callback or pay your bill online at PayMobilityBill.com.

  • Our newest Customer Service Walk-up Center located at 1321 Rutherford Ln, Suite 120, Austin, TX 78753, is now open. 
  • We are aware of the smishing/phishing scams regarding outstanding toll charges. The Mobility Authority will never ask for personal information via text/email. Please do not click on links or respond to any suspicious messages that aren’t from any of the listed numbers. The Mobility Authority works diligently to protect our customers’ data.

    You can get the most up-to-date information about your Mobility Authority account at PayMobilityBill.com or call us at 833-762-8655 and request a callback.

Qualified Service Member Hardship Registration Form

The Mobility Authority’s Qualified Service Member Program is limited to one (1) vehicle per qualified service member except in the case of a hardship. A hardship exemption may be granted by the Mobility Authority based on the particular facts and circumstances presented by each applicant. If you believe being limited to one vehicle will result in a hardship specific to you, please include all relevant information supporting your need for a second exemption in the registration form on this page so that your application may be fully evaluated. Hardship allowances will be decided on a case-by-case basis.

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