Alerts
  • The Mobility Authority Walk Up Centers and Call Center will close early at 5:00pm Tuesday, December 9, for company training. We will resume regular hours on Wednesday, December 10. Payments can still be made online at PayMobilityBill.com or via our automated phone system at 512-410-0562.
  • Our newest Customer Service Walk-up location will be opening Monday, September 29. It will be located at 1321 Rutherford Ln, Suite 120, Austin, TX 78753.
  • We are aware of the smishing/phishing scams regarding outstanding toll charges. The Mobility Authority will never ask for personal information via text/email. Please do not click on links or respond to any suspicious messages that aren’t from any of the listed numbers. The Mobility Authority works diligently to protect our customers’ data.

    You can get the most up-to-date information about your Mobility Authority account at PayMobilityBill.com or call us at 833-762-8655 and request a callback.

HERO

TxDOT operates a free roadside assistance program for stranded motorists along I-35, US 183, 183A, 183 Toll, US 290, 290 Toll, SH 71 and MoPac in the greater Austin area.

Motorists in need of assistance can call (512) 974-HERO (4376) 

The Highway Emergency Response Operator (HERO) program provides the following services:

  • Relocating disabled vehicles to safety
  • Removing minor crashes from the roadway
  • Providing traffic and lane control at crash scenes
  • Removing debris from travel lanes
  • Changing flat tires
  • Giving air to low tires
  • Adding gasoline and water
  • Performing minor vehicle repairs
  • Jump-starting batteries
  • Assisting first responders at crash scenes
  • Providing drinking water and cell phone services to stranded motorists

The goal of the HERO program is to improve safety and keep traffic flowing along 337 miles of I-35, US 183, 183A, 183 Toll, US 290, 290 Toll, SH 71 and MoPac in the greater Austin area.

Nationally, approximately 20% of all traffic incidents are a secondary incident. By removing stranded motorists from the roadway and providing motorists warning of stopped vehicles ahead, we can greatly reduce the number of these crashes.

 

US 183, SH 71, US 290, MoPac, 183A, 183 Toll, 290 Toll I-35 from SH 195 to the Comal County Line I-35 between SH 45 North and SH 45 Southeast
Monday – Friday: 5am – 9pm Monday – Friday: 5am – 9pm

Saturday & Sunday: 7am – 7pm

 Monday – Friday: 24 hours

 

The HERO program, established in 2010, by the Central Texas Regional Mobility Authority in partnership with the Capital Area Metropolitan Planning Organization, began patrols along 34 miles of I-35, and has expanded in phases to cover more roadway miles on more corridors, including several Mobility Authority-operated corridors.

For more information on the HERO program, visit TxDOT’s website.

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