What is the Mobility Authority’s Qualified Veteran Discount Program?

The Mobility Authority’s Qualified Veteran Discount Program waives tolls on several Mobility Authority toll roads for eligible veterans, who must be in a vehicle registered with the State of Texas and display a qualifying specialty license plate.

Qualifying Texas license plates are disabled veterans and recipients of the Purple Heart, Legion of Valor and Medal of Honor awards.

Am I eligible for the Mobility Authority’s Qualified Veteran Discount Program?

To be eligible to participate in the Qualified Veteran Discount Program, the Central Texas Regional Mobility Authority requires that at the time of the transaction, the vehicle be compliant with the following:

  • Standard registration with the State of Texas, Texas Department of Motor Vehicles as the primary vehicle;
  • Issued a qualifying* specialty plate and have it properly displayed;
  • Associated to an electronic toll tag account; and
  • Have no outstanding CTRMA toll violations

*Qualifying Texas license plates are disabled veterans and recipients of the Purple Heart, Legion of Valor and Medal of Honor awards.

Program participation is limited to one (1) vehicle per veteran. Tolls incurred prior to succesful registration in our program must be fully resolved to be eligible for participation in the discount program.  

As a reminder, our customer service representatives can help by offering a settlement amount or payment plan if needed. Please call Cofiroute at (833) 762-8655 to discuss further.

I have a qualifying vehicle per the Mobility Authority’s program requirements. How do I participate in the Qualified Veteran Discount Program?

Eligible veterans displaying a qualifying specialty license plate issued by the State of Texas must register with the Mobility Authority to have toll charges waived on applicable toll roads.

To register, customers must use the Mobility Authority’s online portal. If you need help registering or have any questions you may also call (512) 450-6317 or email veterans@ctrma.org. You will receive an email within 10 business days, confirming program enrollment. Registration is NOT complete until this email is sent. Customers are responsible for tolls incurred prior to receiving a confirmation email.

Program participation is limited to one (1) vehicle per veteran and tolls incurred before the program’s implementation must be fully resolved prior to participation in the discount program. It is the customer’s responsibility to notify the Mobility Authority of any changes to their license plate or tag number. Failure to do so may result in charges to the customer’s toll tag account.

Which toll roads are included in the Mobility Authority’s Qualified Veteran Discount Program?

The Mobility Authority’s Qualified Veteran Discount Program applies to:

  • 183A Toll
  • 290 Toll
  • SH 71 Toll
  • SH 45SW 
  • 183 South (future)
Which toll roads are not included in the Mobility Authority’s Qualified Veteran Discount Program?

The MoPac Express Lane, located in Central Austin, is NOT included in the Mobility Authority’s Qualified Veteran Discount Program as the variable toll pricing model is key to congestion management, and operation of the lane would otherwise break down. 

Do I need an electronic toll tag to be eligible for the Qualified Veteran Discount Program?

Yes. An electronic toll tag is required to obtain a discount on the Mobility Authority’s toll facilities. Electronic tags allow us to promote accuracy and efficiency within our program. Failure to provide a valid tag number may result in being billed.

Which tags are accepted?

We understand the needs of every customer can be different so we accept several different tags for registration. We encourage customers to visit their websites to find the right fit: Toll Tag, EZ Tag, TxTagBancPassK Tag and Pikepass

Are there certain toll lanes I must use?

No. Eligible vehicles included in the Qualified Veteran Discount Program may use any toll facility except the MoPac Express Lane facilities which are precluded. Toll equipment will identify your specialty license plate.

When will the Mobility Authority’s Qualified Veteran Discount Program go into effect?

The Mobility Authority’s Qualified Veteran Discount Program is in effect as of November 1, 2018.

If I used a Mobility Authority toll road prior to November 1, 2018, do I have to pay those tolls?

Yes. All charges related to travel on Mobility Authority toll roads before the effective date of successful enrollment in the veteran toll waiver program must be paid in full to participate in the Qualified Veteran Discount Program.

What if I'm a veteran but do not have a qualifying veteran's license plate or an electronic toll tag?

Tolls will only be waived for vehicles associated with a qualifying specialty Texas license plate and electronic toll tag at the time of the transaction.

However, veterans and other beneficiaries may be eligible to have toll charges reimbursed by the U.S. Department of Veteran's Affairs when they use a toll road to travel for care at a Veteran's Administration medical facility. The Beneficiary Travel Benefits program is established and administered by the Veterans Administration. Click here for details on eligibility and the VA's procedures for reimbursement of toll charges available from the Veterans Administration.

What are the requirements to qualify for a disabled veteran license plate? Am I eligible?

Veterans can apply for the specialty license plate if they are certified by the Veterans Administration to have a 50 percent service-related disability, or 40 percent due to amputation of a lower extremity. Details about how to apply or to find out if you are eligible for one of the qualifying specialty license plates, please visit the Texas Department of Motor Vehicles website. Any problems or discrepancies with vehicle registrations or with specialty license plates must be resolved between the vehicle owner and the Texas Department of Motor Vehicles.

What if I have multiple cars? What about my spouse's car?

The Mobility Authority’s Qualified Veteran Discount Program is limited to one vehicle per qualified veteran. Eligibility in the Qualified Veteran Discount Program is limited to vehicles which are registered with the State of Texas and displaying a qualifying specialty license plate, per Texas Transportation Code §372.053, that is associated with an electronic toll tag account.

What if I am an eligible veteran with a qualifying specialized plate pulling a trailer?

If you are enrolled in the Mobility Authority’s Qualified Veteran Discount Program and received a statement because you were pulling a trailer, you can initiate a dispute by calling our Customer Contact Center (please be prepared to provide an email address) or emailing your license plate and invoice number to veterans@ctrma.org. You’ll receive an email with more information once enrollment is confirmed. 

Why is the Mobility Authority waiving toll charges for select veterans?

The Board Members and staff of the Central Texas Regional Mobility Authority honor and appreciate the service of the men and woman of our military forces, past and present. State law allows a Texas toll road entity to offer discounted or free tolls to Congressional Medal of Honor, Legion of Valor and Purple Heart recipients as well as disabled veterans who qualify and meet the requirements for specialty license plates. Effective November 1st, 2018 the Mobility Authority offers discounted tolls to these valued service members.

If I’m registered for TxDOT’s veteran program, do I still need to register for the Mobility Authority's Qualified Veteran Discount Program separately?

Yes. TxDOT and the Mobility Authority have different requirements to enroll in their respective programs. You will need to register for the Mobility Authority's program if you would like to receive free tolls on 183A Toll, 290 Toll and the 71 Toll Lane. 

What if I don't qualify for the Qualified Veteran Discount Program? Can I get my tolls waived for travel to a medical facility?

Veterans and other beneficiaries may be eligible to have toll charges reimbursed by the U.S. Department of Veteran’s Affairs when they use a toll road to travel for care at a Veteran’s Administration medical facility. The Beneficiary Travel Benefits program is established and administered by the Veterans Administration. Click here for details on eligibility and the VA’s procedures for reimbursement of toll charges available from the Veterans Administration.

The VA’s Beneficiary Travel Benefits program does not require that the person eligible for toll reimbursement travel in a vehicle with a Disabled Veterans or other special license plate. However, to be reimbursed for toll charges, you must submit a form to the VA with your receipt for payment of the toll charge no later than thirty days after the date you traveled to a VA facility for medical care. Click here to download the required VA Form 10-3542.

For more information, questions, or assistance relating to the Beneficiary Travel Benefits program, please contact the Veterans Administration Beneficiary Travel Office at (254) 743-0749.

Helpful resources:

How do I get a toll receipt?

If you have a TxTag, log in to your account at TxTag.org. Click on Account Overview to see your latest toll transactions and the associated amount.

For more information, you may also call TxTag or go by their service center:

(888) 468-9824 (toll-free)
12719 Burnet Road
Austin, TX 78727

If you received a Pay by Mail invoice for travel on 183A Toll, 290 Toll, MoPac Express Lane or 71 Toll Lane, you may use the printed invoice as your receipt to submit for reimbursement.

If you don't have a paper copy of your invoice and would like to view your bill online to print one, visit www.paymobilitybill.com, click on Pay My Toll and enter your information. Or call toll free at (833) 762-8655.

If account number and license plate are not available, please call (512) 410-0562 or toll free at (833) 762-8655.

Did You Know?
The Mobility Authority offers free tolls to qualified veterans on select roadways.

Learn more about eligibility requirements and register for our program.

Learn More
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