A question we often receive is "does the Mobility Authority offer discounted toll rates for disabled veterans?"

The Board Members and staff of the Central Texas Regional Mobility Authority honor and appreciate the service of the men and woman of our military forces, past and present. At the June 25, 2018 Board Meeting, the Board unanimously approved a Qualified Veteran Discount Program.

The Mobility Authority’s Qualified Veteran Discount Program will waive tolls on several Mobility Authority-operated roads for qualified veterans, who must be in a vehicle registered with the State of Texas and display a qualifying specialty license plate.

Qualifying Texas license plates are disabled veterans and recipients of the Purple Heart, Legion of Valor and Medal of Honor awards.

The program will take effect NOVEMBER 1, 2018. Enrollment is now available, click here to go to the form.   

Veterans and other beneficiaries may be eligible to have toll charges reimbursed by the U.S. Department of Veteran’s Affairs when they use a toll road to travel for care at a Veteran’s Administration medical facility. The Beneficiary Travel Benefits program is established and administered by the Veterans Administration. Click here for details on eligibility and the VA’s procedures for reimbursement of toll charges available from the Veterans Administration.

The VA’s Beneficiary Travel Benefits program does not require that the person eligible for toll reimbursement travel in a vehicle with a Disabled Veterans or other special license plate. However, to be reimbursed for toll charges, you must submit a form to the VA with your receipt for payment of the toll charge no later than thirty days after the date you traveled to a VA facility for medical care. Click here to download the required VA Form 10-3542.

For more information, questions, or assistance relating to the Beneficiary Travel Benefits program, please contact the Veterans Administration Beneficiary Travel Office at (254) 743 0749.

Helpful resources:

How do I get a receipt for my toll bill?

If you have a TxTag, log in to your account at TxTag.org. Click on Account Overview to see your latest toll transactions and the associated amount.

For more information, you may also call TxTag or go by their service center:

1-888-468-9824 (toll-free)
12719 Burnet Road
Austin, TX 78727

If you received a Pay by Mail invoice for travel on 183A Toll, 290 Toll, MoPac Express Lane, or 71 Toll Lane, you may use the printed invoice as your receipt to submit for reimbursement.

If you don't have a paper copy of your invoice and would like to view your bill online to print one, visit www.paytexastoll.com, click on Pay Online and the View my Bill button. Or call toll free at (888) 811-4565.

If reference number and license plate are not available, please call (512) 323-4204 or toll free at (888) 811-4564.

Am I eligible for the Mobility Authority’s Qualified Veteran Discount Program? 

To be eligible to participate in the Qualified Veteran Discount Program, the Central Texas Regional Mobility Authority requires that the vehicle be compliant with the following at the time of the transaction:

  • Registered with the State of Texas, Texas Department of Motor Vehicles as the primary vehicle;
  • Issued a qualifying* specialty plate and have it properly displayed;
  • Associated to an electronic toll tag account; and
  • Have no outstanding Mobility Authority toll violations

Program participation is limited to one (1) vehicle per veteran. Tolls incurred before the program’s implementation (November 1, 2018) must be fully resolved prior to participation in the discount program.

As a reminder, our customer service representatives can help by offering a settlement amount or payment plan if needed. Please call MSB at 888-811-4565 to discuss further.

I have a qualifying vehicle per the Mobility Authority’s program requirements. How do I participate in the Qualified Veteran Discount Program? 

Eligible veterans displaying a qualifying specialty license plate issued by the State of Texas must register with the Mobility Authority to have toll charges waived on applicable toll roads.

To register, customers must use the Mobility Authority’s online portal.

Program participation is limited to one (1) vehicle per veteran and tolls incurred before the program’s implementation must be fully resolved prior to participation in the discount program. It is the customer’s responsibility to notify the Mobility Authority of any changes to their license plate or tag number. Failure to do so may result in charges to the customer’s toll tag account.

Which toll roads are included in the Mobility Authority’s Qualified Veteran Discount Program? 

The Mobility Authority’s Qualified Veteran Discount Program applies to:

  • 183A Toll
  • 290 Toll (Manor Expressway)
  • SH 71 Toll
  • SH 45SW (future)
  • 183S (future)
Which toll roads are not included in the Mobility Authority’s Qualified Veteran Discount Program? 

Tolls from the MoPac Express Lane, located in Central Austin, will not be waived under this program, as the variable toll pricing model is key to congestion management, and operation of the lane would otherwise break down. 

Do I need an electronic toll tag to be eligible for the Qualified Veteran Discount Program?

Yes. An electronic toll tag is required to obtain a discount on Mobility Authority toll facilities.

Are there certain toll lanes I must use? 

No. Eligible vehicles included in the Qualified Veteran Discount Program may use any toll facility except the MoPac Express Lane facilities, which are expressly precluded. Toll equipment will identify your specialty license plate.

When will the Mobility Authority’s Qualified Veteran Discount Program go into effect? 

The Mobility Authority’s Qualified Veteran Discount Program will go into effect on November 1, 2018.

If I used a Mobility Authority toll road prior to November 1, 2018, do I have to pay those tolls?

Yes. All charges related to travel on Mobility Authority toll roads before the effective date of the Qualified Veteran Discount Program must be paid in full to participate in the program.

What if I'm a veteran but do not have a qualifying veteran's license plate or an electronic toll tag? 

Tolls will only be waived for vehicles associated with a qualifying specialty Texas license plate and electronic toll tag at the time of the transaction.

However, Veterans and other beneficiaries may be eligible to have toll charges reimbursed by the U.S. Department of Veteran's Affairs when they use a toll road to travel for care at a Veteran's Administration medical facility. The Beneficiary Travel Benefits program is established and administered by the Veterans Administration. 

What are the requirements to qualify for a disabled veteran license plate? Am I eligible?

Veterans can apply for the specialty license plate if they are certified by the Veterans Administration to have a 50 percent service-related disability, or 40 percent due to amputation of a lower extremity. Details about how to apply or to find out if you are eligible for one of the qualifying specialty license plates, please visit the Texas Department of Motor Vehicles website (www.txdmv.gov). Any problems or discrepancies with vehicle registrations or with specialty license plates must be resolved between the vehicle owner and the Texas Department of Motor Vehicles.

What if I have multiple cars? What about my spouse's car? 

The Mobility Authority’s Qualified Veteran Discount Program is limited to one (1) vehicle per qualified veteran. Eligibility for the program is limited to vehicles that are registered with the State of Texas and display a qualifying specialty license plate, per Texas Transportation Code §372.053, that is associated with an electronic toll tag account.

Why is the Mobility Authority waiving toll charges for qualified veterans? 

The Board Members and staff of the Central Texas Regional Mobility Authority honor and appreciate the service of the men and woman of our military forces, past and present. State law allows a Texas toll road entity to offer discounted or free tolls to Congressional Medal of Honor, Legion of Valor and Purple Heart recipients as well as disabled veterans who qualify and meet the requirements for specialty license plates. Effective November 1, 2018, the Mobility Authority will offer discounted tolls to these valued service members.

 

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