The following are some of the most frequently asked questions we receive about paying your toll. If you don't see your question addressed below, please feel free to contact us directly to speak with a Mobility Authority representative.
Mobility Authority roads are modern, all-electronic toll roads, meaning drivers don’t have to stop — or even slow down — to pay their tolls. Customers can either pay through their electronic tag account or pay by mail.
TxTag is an electronic sticker that mounts on the inside of a vehicle's windshield near the rear-view mirror. The sticker has a small transponder inside that communicates with an overhead antenna at toll facilities, allowing drivers to pay tolls electronically. The toll is deducted from a pre-paid toll account that is set up by the customer.
TxTag customers receive a 33% discount over Pay By Mail rates. TxTag is operated by the Texas Department of Transporation and accepted on all toll roads in Texas. Toll roads in Central Texas are interoperable and accept electronic tags from Dallas' NTTA (TollTag) and Houston's HCTRA (EZ TAG). We also accept Kansas Turnpike Authority's K-TAG, Oklahoma Turnpike Authority's Pikepass and BancPass.
There are three easy ways to get a TxTag or open an account:
- Online — Access the TxDOT website txtag.org to create a TxTag account. Once an account is created and payment information is applied, your TxTag will be mailed to you within 3-4 business days already activated and ready for immediate installation.
- Phone — Call the TxTag Customer Service Center by dialing (888) 468-9824 during the business hours of 8 a.m. – 5 p.m., Monday thru Friday for assistance. International customers call 001-214-210-0493.
- In person — At the TxTag Customer Service Center in Austin, where cash, check, money order and/or credit card payments are accepted, during the business hours of 8 a.m. to 7 p.m. Monday and Friday or 8 a.m. to 5 p.m. Tuesday through Thursday.
For more information about TxTag, click here.
Toll bills are received by drivers who use Central Texas toll roads without having a TxTag, TollTag, EZ TAG, K-Tag, Pikepass or BancPass account.
Toll bills are part of the Pay By Mail program. Equipment on the expressway takes a picture of a vehicle’s license plate, and that information is used to identify the registered owner of the vehicle. A toll bill is then sent to the registered owner’s address.
If you received a toll bill, a vehicle registered in your name has recently travelled on a Central Texas toll road. Be aware that if you lease or loan your vehicle to someone else, Texas law dictates that the registered vehicle owner is responsible for paying any tolls incurred in that vehicle. Failure to pay a toll bill can result in additional fees and criminal charges.
Toll rates for Pay By Mail customers are higher than for drivers with a tag to offset the cost of processing license plate information and mailing the toll bill. In addition, each bill comes with a $1.00 processing charge.
Pay By Mail customers have 30 days to pay their bill either in person, via check, online or over the phone. Customers are encouraged to visit our Pay By Mail website, PayMobilityBill to assist with questions related to your toll bill/notice of toll violation, and with payment processing. There are multiple ways to pay your toll - send payment via mail, pay online by visiting PayMobilityBill.com or call (833) 762-8655.
Depending on which toll roads you use, you may be issued toll bills from separate operating agencies.
Toll bills are received by drivers who use Central Texas toll roads without having a TxTag, TollTag, EZ TAG, K-Tag, Pikepass or BancPass account. Failure to pay a toll bill can result in additional fees and criminal charges.
Pay By Mail customers have 30 days to pay their bill either in person, via check, online or over the phone.
First, make sure no one else was driving your vehicle. As noted above, toll payment processors can only charge the owner of the vehicle, so if someone in your family or a friend was driving it, you will still get the bill. Keep in mind that you may receive a Pay By Mail bill if your tag account has been depleted. If you feel you have received a bill in error or received the same bill twice, call the customer service number toll-free at (833) 762-8655 or (512) 410-0562.
Cashless (or all-electronic) toll collection has been implemented on toll roads throughout Central Texas. Cashless toll collection is more cost effective, improves safety, speeds up traffic, reduces vehicle emissions, and conserves fuel by eliminating the need to stop and pay a toll. It also makes the toll you pay cheaper. Although cash payment at toll booths on the roadway is not offered, customers who prefer to pat their tolls in cash can still do so in the following ways:
- Pay your Pay By Mail toll bills in person at any ACE Cash Express store location nationwide. Click here to find the store nearest you.
- Fund your TxTag account in person at the TxTag Customer Service Center, located at 12719 Burnet Road, Austin, TX 78727.
Southwest Credit Systems (SWC) is a collection agency for the Mobility Authority for transactions that took place on or before 11/17/2018. SWC can assist you with questions related to your toll bill or Notice of Toll Violation and can process your payment. Contact SWC at 877-936-5684 or visit their website at: www.swcconsumer.com
Penn Credit is a collection agency for the Mobility Authority for transactions that took place on or after 11/18/2018. Penn Credit can assist you with questions related to your toll bill or Notice of Toll Violation and can process your payment. Contact Penn Credit at 800-900-1361 or visit their website at: http://account.penncredit.com