Alerts
  • The Mobility Authority Walk Up Centers and Call Center will close early at 5:00pm Tuesday, December 9, for company training. We will resume regular hours on Wednesday, December 10. Payments can still be made online at PayMobilityBill.com or via our automated phone system at 512-410-0562.
  • Our newest Customer Service Walk-up location will be opening Monday, September 29. It will be located at 1321 Rutherford Ln, Suite 120, Austin, TX 78753.
  • We are aware of the smishing/phishing scams regarding outstanding toll charges. The Mobility Authority will never ask for personal information via text/email. Please do not click on links or respond to any suspicious messages that aren’t from any of the listed numbers. The Mobility Authority works diligently to protect our customers’ data.

    You can get the most up-to-date information about your Mobility Authority account at PayMobilityBill.com or call us at 833-762-8655 and request a callback.

Title VI Nondiscrimination

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  1. 01.
    Title VI Nondiscrimination Plan

Title VI Complaints

Any person who believes that he or she, individually, as a member of any specific class, or in connection with any disadvantaged business enterprise, has been subject to discrimination prohibited by Title VI of the Civil Rights Act of 1964, as amended, may file a complaint with the Mobility Authority. A complaint may also be filed by a representative on behalf of such a person or group.

Filing Complaints

Complaints submitted shall be in writing and must be signed by the complainant and/or the representative. Complainants can complete the Mobility Authority’s External Discrimination Complaint Form available below in English and Spanish or in person at the Mobility Authority’s office.

Where to File: Title VI complaints may be submitted in person or via mail to:

Central Texas Regional Mobility Authority
Title VI Coordinator
3300 N IH-35, Suite 300
Austin, TX 78705-1849

External Discrimination Complaint Form

Formulario de Denuncia de Discriminación Externa

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