Alerts
  • The Mobility Authority Walk Up Centers and Call Center will close early at 5:00pm Tuesday, December 9, for company training. We will resume regular hours on Wednesday, December 10. Payments can still be made online at PayMobilityBill.com or via our automated phone system at 512-410-0562.
  • Our newest Customer Service Walk-up location will be opening Monday, September 29. It will be located at 1321 Rutherford Ln, Suite 120, Austin, TX 78753.
  • We are aware of the smishing/phishing scams regarding outstanding toll charges. The Mobility Authority will never ask for personal information via text/email. Please do not click on links or respond to any suspicious messages that aren’t from any of the listed numbers. The Mobility Authority works diligently to protect our customers’ data.

    You can get the most up-to-date information about your Mobility Authority account at PayMobilityBill.com or call us at 833-762-8655 and request a callback.

The Americans with Disabilities Act (ADA)

Downloads / Resources

  1. 01.
    Policy on Americans with Disabilities
  2. 02.
    ADA-504 Nondiscrimination Statement
  3. 03.
    ADA-504 Assurance
  4. 04.
    ADA-504 Notice
  5. 05.
    ADA Complaint Process
  6. 06.
    Website Accessibility Statement
  7. 07.
    ADA - 504 Transition Plan

ADA Complaints

The Central Texas Regional Mobility Authority (Mobillity Authority) will investigate all complaints from individuals alleging discrimination in the Mobility Authority’s programs, services or activities under the American with Disabilities Act of 1990 (ADA). Disability complaints alleging discrimination in programs, services or activities may be filed pursuant to the following procedures:

How to File a Complaint

ADA complaints shall be submitted in writing and must be signed by the complainant and/or their representative. Complainant may complete the Mobility Authority’s External Discrimination Complaint Form, available at the link below in English and Spanish, or in person at the Mobility Authority’s office.

The complaint should be submitted by the grievant and/or his or her authorized representative to:

Via Mail or In Person:

Central Texas Regional Mobility Authority
ADA/504 Coordinator
3300 N IH-35, Suite 300
Austin, TX 78705-1849
(512) 996-9778 ext: 0 (Voice)
(512) 996-9784 (Fax)

Via Electronic Mail: 

[email protected]

Forms: 

External Discrimination Complaint Form

Formulario de Denuncia de Discriminación Externa

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