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HERO Program

Watch our HEROs in action in this ride along with patrol driver will Mackin

The Central Texas Regional Mobility Authority, in partnership with the Texas Department of Transportation (TxDOT), operates the Highway Emergency Response Operator (HERO) Program.

This free roadside assistance service provides aid to stranded motorists, minimizes traffic delays, and improves highway safety along a 55-mile section of I-35 from the City of Kyle (Yarrington Road) to the City of Georgetown (SH 130 North) and a 12-mile stretch of US 183 between I-35  and Lakeline Boulevard from 6 a.m. to 10 p.m. Monday through Friday. Just dial  (512) 974-HERO.

For a fact sheet on the HERO program, click here.

Click here to read an Austin American-Statesman article about one of our HEROs on the job.

HERO Services Include:

  • Providing traffic control and assistance to other emergency response personnel during emergency incidents
  • Clearing damaged and disabled vehicles from roadway lanes and shoulders
  • Removing debris from travel lanes and shoulders
  • Providing free assistance to motorists, including:
  • Changing at tires
  • Giving air to low tires
  • Adding gasoline and water
  • Jump starting batteries
  • Performing minor vehicle repairs
  • Relocating disabled vehicles to safety
  • Calling towing or emergency services
  • Transporting stranded motorists to a safe location
  • Providing cell phone service
  • Providing drinking water to stranded motorists


"The gas station was so close, but yet it was so far. And then, out of nowhere, comes the HERO Program to save the day!  He gave us gas for free... It was awesome!"


"I was so relieved that something like that existed here in  Austin...        He was a godsend. I could have hugged him!"



"I was in Austin helping my daughter while her husband was away for military training. When I got a flat tire on I-35 it was upsetting because I was in an unfamiliar place driving my daughter's car. I was having trouble getting through to AAA when Clarence D. Drove up and offered to change my tire. What a blessing he was to me. Thank you HERO Patrol!!"










Click here to download a study of the HERO Performance Report to CAMPO