COVID-19 Information

As the COVID-19 pandemic continues to evolve, the Mobility Authority is adjusting operations and following guidance to help slow the spread. This page is intended to provide the most recent updates on our operations as well as provide links to other valuable information.

To Our Valued Customers

The safety and health of our customers, employees and community are of the utmost importance to the Mobility Authority, and we are here to help during these unprecedented times. We understand the concern and uncertainty customers may be experiencing surrounding COVID-19, and we are committed to being responsive to the needs of our customers as the situation evolves. 

We strongly encourage customers to call (833) 762-8655 with questions or concerns regarding Mobility Authority toll bills. We are here to help. You can also access billing information, FAQs, and more, here. 
 
As always, the health, safety and well-being of our customers, employees and all citizens of Central Texas is of paramount concern. We continue to monitor this quickly-evolving situation and are here to assist our customers as needed.
 
The Summit Drive customer service walk-up location is open and operating normally with enhanced health precautions in place.
 
The TxTag Customer Service Center located at 12719 Burnet Road in Austin will be open to assist customers from 8am - 5pm Monday through Friday. For the safety of our customers we ask that you wear a mask, sign in with the front desk, and return to your vehicle until you receive a text message stating that you may proceed into the building.
 

Customer service and bill payment options remain available online at PayMobilityBill.com and by phone at (833) 762-8655. Customers may experience longer than normal wait times to speak to a customer service representative due to the increased phone demand. We are striving to keep our call and response times as short as possible for our valued customers. 

Mobility Authority Offices Closed

The Mobility Authority offices are closed to visitors until further notice. Some Mobility Authority staff continue to work remotely and will be available via phone and e-mail. If you have any questions or need assistance, please call (512) 996-9778.

Board Meetings Live-Streamed

Our Board of Directors meetings will continue to be live-streamed for the public to view remotely. Some Board members may be present in the Board room, while others may participate remotely. Members of the public that wish to join the telephone conference to provide comments remotely during the meeting must register at least 30 minutes prior to the scheduled start by contacting the Central Texas Regional Mobility Authority at (844) 287-6220. For more information about our Board meetings, click here.

Our Commitment to Public Engagement

Here’s how you can continue to engage with us and stay up to date on all our projects, even during this uncertain time:

  • Visit our website
  • Reach us by phone: (512) 996-9778
  • Contact us via email
  • Follow us on Twitter, connect with us on LinkedIn and Facebook
  • For 183 South Project Information, visit our website, follow us on twitter, contact us via email, or call our 24/7 bilingual hotline at (512) 640-0040
  • For information on our 183A Phase III Project, visit our website, follow us on twitter, or contact us via email. 
  • Visit our projects page for information on our other projects under development.

Other COVID-19 Resources:

 

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